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Warranty
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| Product warranty | Warranty period: | 注 |
|---|---|---|
| ELSA Professional Graphics Cards: | 3 years | from the day of purchase. |
| ELSA Graphic Cards: | 3 years | from the day of purchase. |
| ELSA ELSAVISION series: | 3 years | from the day of purchase. |
| * The warranty period of products purchased previously is subject to the warranty period specified in the Warranty Card included in the products. Please call ELSA or a local agent/dealer for any question. | ||
- Warranty period
The warranty period is subject to change based on local laws and regulations. Please contact your dealer for details.
- Scope of warranty
ELSA will provide free repair, maintenance and replacement of products for manufacturing and/or part defects within the warranty period, except for the postage and transportation of products to and from ELSA service center. In case of replacement, ELSA will replace a product with a product of the same functions or a higher-level product if the same model is unavailable.
| Warranty Terms Manmade damage RMA DOA | RMA | DOA |
|---|---|---|
| Chip | ||
| Crush | Rejection/Pay for repair | Rejection/Pay for repair |
| Damage | Rejection/Pay for repair | Rejection/Pay for repair |
| Blown | Rejection/Pay for repair | Rejection/Pay for repair |
| Burnt | Rejection/Pay for repair | Rejection/Pay for repair |
| Memory | ||
| Knocked off | Rejection/Pay for repair | Rejection/Pay for repair |
| Burnt | Rejection/Pay for repair | Rejection/Pay for repair |
| PCB | ||
| Crush | Rejection | Rejection |
| Damage | Rejection | Rejection |
| Deform | Rejection | Rejection |
| Broken | Rejection | Rejection |
| Blown | Rejection | Rejection |
| Burnt | Rejection | Rejection |
| Broken | Rejection | Rejection |
| Gold finger | ||
| Broken | Rejection | Rejection |
| Oxidation | Rejection | Rejection |
| Scratch | Rejection | Rejection |
| Blown | Rejection | Rejection |
| Heatsink | ||
| No heatsink | Rejection | Rejection |
| Non-ELSA heatsink | Rejection | Rejection |
| Fan damage | Rejection/Pay for repair | Rejection/Pay for repair |
| Barcode/Pseudo code | ||
| No barcode | Rejection | Rejection |
| 无防伪码 | Rejection | Rejection |
| No pseudo code | Rejection | Rejection |
| Non-ELSA barcode | Rejection | Rejection |
| Unmatched barcode | Rejection | Rejection |
- * ELSA provides free repair and maintenance for non-manmade damage of products during the warranty period.
- * ELSA rejects and refuses to take any action for damaged or destroyed products as a result of improper operations, placements and operations without following the manual instructions.
- * ELSA rejects and refuses to take any action for damage, part shortage and/or scratched appearance as a result of disassembly of parts and/or repair by non-ELSA- authorized personnel.
- * ELSA rejects and refuses to take any action for product defects and/or scrap from settings different from the default settings as a result of modification by non-ELSA- authorized personnel.
- * ELSA rejects and refuses to take any action for destroyed and/or damaged products as a result of poor maintenance, protection, electrical shock, electrical leakage, moisture and/or pool cooling due to dust from environmental factors.
- RMA (return merchandise/material authorization)
1.Products returned for repair and maintenance shall be validated according to the Warranty Terms.
2. ELSA shall first check the appearance of products and shall take pictures of appearance-defective products before making a rejection notice.
3. No product with expired warranty shall be mailed, ELSA shall return all such products (warranty period shall be calculated based on the manufacturing date; if purchasing receipt is provided, it shall be calculated based on the date of purchase as shown in the receipt).
4. It takes 15 workdays for an RMA repair.
5. Do no dismount the heatsink to prevent poor adhesiveness which will cause the heatsink to fall in the future.
- DOA (defective on arrival)
1. Please report to the ELSA RMA responsible unit immediately if nonconformity is detected after unpacking.
2. Please ship back the entire package for replacement. ELSA shall replace return products with new ones within 3 days after receiving.
3. Please notify ELSA personnel if memory heatsink falls after unpacking. Do not attach it back for resale.
- Defective product determination
1. ELSA shall submit an analysis report to determine the responsibility for defects that are unable to determine if they are man-induced.
2. ELSA shall reject the repair and maintenance of any man-induced defect.
- Pay for repair
1. If it involves paying for repair defect, the front and the back of product shall be photographed, and topical photos of the defects shall be taken to determine if they are recoverable.
2. Determine the status of repair based on the condition of parts and causes of defects.
3. The repair charge shall include the general inspection, part and transportation fees.
4. ELSA shall recover defects occurred for the same causes for free within one month from the previous repair.
- Declaration
1. Neither an agent nor a dealer shall make any commitment for consumers against the Warranty Terms of ELSA.
2. ELSA Technology Inc reserves the right to final interpretation of the Warranty Terms.
http://www.elsa.com/ "On-Line Warranty Check-In On-Line Warranty Check-In"
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ELSA TECHNOLOGY INC
2/F, 19-5 Sanchong Road, Nangang District, Taipei City, Taiwan 115, ROC
Phone: +886-2-2655-1199
Fax: +886-2-2655-1166
Online technical support: sup-tp@ELSA.com